Tethr It Now allows us to visually connect with any of our customers across North America, in less than 15 seconds. It allows us to troubleshoot in real-time with tools and reports, allowing Production and R&D to review. With this application we no longer have to guess what the problem is, we can instantly act on it!
Tethr It Now offers a quick and effective "real-time" opportunity to discuss failures in the field. The "hands-on" training with our technicians can be done via video and be just as effective as actually being at the site.
It’s helped us solve problems remotely that we haven’t been able to without a service call in the past.
Tethr It Now gives customers the ability to show the problem instead of trying to explain it on the phone. It eliminates the guesswork when trying make a diagnosis.
Tethr It Now has taken my 3-hour phone troubleshooting calls to 30-minutes.