Tethr It’s remote, augmented-reality video support platform combines with Genesys Customer Experience Platform to reduce call handle times and improve customer experiences
Salem, VA 09/22/2020 – Tether It has announced its Tethr It Now remote video support platform is available on Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys® customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees, and optimize their workforce. Genesys is the global leader in cloud customer experience and contact center solutions that delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries.
Tethr It, a leading supplier of connective technologies, developed its Tethr It Now system to provide video call and augmented reality capabilities to businesses that offer customer support. Use of the platform significantly reduces problem resolution times by providing a fast and seamless way for experts to connect with customers.
The Tethr It integration is now available for Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform that helps organizations provide better experiences to their customers and employees. With its robust feature set and open APIs, Genesys Cloud is flexible, scalable, and built for rapid innovation.
As part of the Genesys Appfoundry, the Tethr It Now system connects to any mobile device at the push of a button, allowing employees to instantly see what their customers see through real-time video enhanced with augmented reality features.
“Tethr It Now is a great add-on for customer support centers using Genesys Cloud,” said Sam Hampton, Tethr It’s Founder & CEO. “With one click, the platform lets you launch a video call within Genesys Cloud, improving your handle times and customer experience immediately.”
The video capability starts by sending the customer a text or email from the Genesys Cloud platform. When the customer clicks on the hyperlink provided, they are instantly connected to a video call. For the customer, there is no app download, meeting notice, or password required. Connection starts in less than five seconds.
The system includes advanced tools to enhance the video call experience:
- Augmented reality (AR) live pointer
- AR picture capture
- AR annotations
- Co-browse website capability
- Screen sharing documents, websites, videos, etc.
- Customers can share photos already taken on their device with the agent
- Three-way calling with another technical expert in your company
The Tethr It Now system reduces troubleshooting times for call centers across all industries.
Learn more about the specific features and benefits of the Tethr It Now system.
Tethr It develops software solutions that help businesses better support their customers through augmented reality video technology. Our newest product, “Tethr It Now” facilitates an instant video connection without requiring customers to download an app or enter login credentials, and works well with any smart device. Tethr It offers scalable solutions for any size business from global Fortune 50 companies to small regional operations.